Dear Parents and Guardians,

At Mighty Moose Learning Centre, we strive to provide the highest quality education and support to our students. We understand that circumstances may arise that necessitate a refund. This refund policy outlines the conditions under which refunds will be granted, the process for requesting a refund, and any associated administrative fees.

Eligibility for Refund

Refunds may be issued under the following conditions:

• Program Cancellation: If Mighty Moose Learning Centre cancels a program, students will receive a full refund of the fees paid.
• Withdrawal Prior to Program Start Date: Students who withdraw from a program at least 5 business days before the start date are eligible for a full refund, minus a $200 refund processing fee.
• Withdrawal After Program Start Date: Students who withdraw within the first month after the program start date are eligible for a partial refund. Mighty Moose will refund 75% of the tuition fees for the remaining classes the student will not attend, minus a $200 processing fee.
• Withdrawal after a month: No refunds will be issued after a month from the program start date.

Non-Refundable Fees

The following fees are non-refundable:

• Registration Fees: Any registration fees paid at the time of enrollment.
• Materials Fees: Fees for materials, books, or supplies that have been issued to the student.

Refund Processing Fee

An administrative fee of $200 will be deducted from all refunds to cover processing costs. This fee applies to all refund requests except in the case of program cancellation by Mighty Moose Learning Centre.

Refund Request Process

To request a refund, students/parents must:

1. Submit a Written Request: Submit a written request for a refund to info@mightymoose.ca within the specified time frame.
2. Provide Required Information: Include the student’s name, program name, start date, and reason for withdrawal in the refund request.
3. Processing Time: Refund requests will be processed within 10 business days of receipt. Approved refunds will be issued in the original form of payment.

Special Circumstances

In cases of medical emergencies, family emergencies, or other extenuating circumstances, students may be eligible for exceptions to the standard refund policy. Requests for exceptions must be submitted in writing and will be reviewed on a case-by-case basis.

Contact Information

For any questions or to submit a refund request, please contact us at info@mightymoose.ca